We’re excited to share an important update in our journey: the launch of our new brand identity.
Several years ago, we made the decision to use the brand name Mears Living to reflect our working partnership with Mears Group. However, our customers often found this relationship confusing as their tenancy agreement and indeed the organisation that receives rent is Plexus UK (First Project). Therefore, in order to make things simple and to use this as an opportunity to reflect, review and re-energise we have decided to stop using Mears Living.
We’re starting this journey by launching our new website now and from 1 October, all our tenant communication will simply use our new brand identity of Plexus.
While our appearance has changed, our commitment to providing quality homes and excellent service remains the same.
This rebrand is about creating a modern, accessible, and recognisable identity that represents our values and our commitment to our customers and communities. It allows us to communicate more clearly, connect more effectively with our tenants and partners, and ensure our organisation remains fit for the future.
What has changed?
Our new brand identity includes:
- A refreshed logo and visual style
- Updated colours, typography, and imagery
- Clearer and more consistent communications
These changes help us present a stronger and more unified identity across all our services and channels.
What does this mean for customers?
For customers, the most important thing to know is that our services, responsibilities, and commitment to you remain unchanged.
You will continue to receive the same support, housing services, and assistance from the same dedicated teams you know and trust.
The new brand simply makes it easier for you to recognise our communications and access information about our services.
You may notice the new branding appearing on:
- Letters and emails
- Our website and online services
- Social media channels
- Customer publications and newsletters
- Signage and promotional materials
Looking ahead
This new chapter represents more than a new logo or a new look. It reflects our continued commitment in improving services, strengthening communities, and ensuring we remain a trusted housing provider for years to come.
We’d like to thank our customers, colleagues, and partners for their continued support. We look forward to continuing to work with you under our new brand as we build an even stronger future together.
